At PlatonicWash, we strive to provide the highest quality car washing services. If you are not completely satisfied with our service, we offer the following refund policy:
If you are not satisfied with the quality of our service, please notify us within 24 hours of the service completion. We will either re-clean your vehicle at no additional cost or provide a full refund.
- Cancellations made more than 24 hours before the scheduled service will receive a full refund.
- Cancellations made within 24 hours of the scheduled service will receive a 50% refund.
- No refund will be provided for no-shows or cancellations after our team has arrived at the service location.
Refunds will be processed to the original method of payment within 5-10 business days.
We reserve the right to deny refund requests in cases of repeated claims or suspected abuse of our refund policy.
For any questions or to request a refund, please contact our customer service team at support@platonicwash.com or call us at (+234) 91 608 147 17.